Refund & Return Policy – NICONI
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NICONI.

Refund & Return Policy

Last updated: July 24, 2026

1. Overview

Thank you for choosing NICONI (buyniconi.shop). We pride ourselves on creating high-quality, dermatologist-tested personal care products and cosmetics. Please review our policy on returns, replacements, and refunds before ordering.

2. Returns Policy

Due to the hygienic nature of cosmetics and skincare formulations, **we do not accept returns or exchanges** once the product packaging has been delivered, opened, or used, except under the specific conditions detailed below.

3. Damaged, Defective, or Incorrect Deliveries

If you receive a product that is leaked, physically damaged, defective, or different from what you ordered:

  • Please notify us within **48 hours of delivery**. Requests received after 48 hours will not be eligible for review.
  • Mandatory Proof: You must send a clear parcel opening video (unboxing video showing the shipping label and raw condition of the parcel contents) along with photos of the damaged product.
  • Send the details via email to support@buyniconi.shop or through WhatsApp support.

4. Refund Approval & Credit Timeline

Once we verify your unboxing proof, we will confirm approval:

  • Replacements: A fresh replacement parcel will be dispatched at no extra cost.
  • Refunds: If a refund is requested and approved, it will be automatically credited back to your original source payment method (UPI, bank account, or wallet) within **5 to 7 business days**.

5. Cases Not Eligible for Refund

Refunds or replacements will not be issued under the following conditions:

  • Incorrect or incomplete delivery addresses provided by the customer.
  • Refusal of delivery by the customer without prior written confirmation.
  • Products that show signs of opening, usage, or physical tampering.
  • Requests submitted after the 48-hour delivery window.

6. Contact Support

For any refund or replacement inquiries, contact us: